• Configure and implement Customer Journey Analytics (CJA) in alignment with enterprise analytics and data strategy.
• Build and validate connections, data views, field mappings, joins, and identity stitching to ensure data accuracy and consistency.
• Design reporting structures that unify journey behavior across AEP, RTCDP, web, app, offline, and third-party systems.

• Map schemas, datasets, and identity namespaces to create clean and reliable inputs for cross-channel reporting.
• Leverage AEP Query Service and Data Distiller to shape datasets, normalize events, optimize joins, and prepare analytics-ready tables.
• Work with engineering teams to ensure datasets follow CJA best practices for cardinality, granularity, and stitching.

• Create calculated metrics, filters, visualizations, and dashboards that translate customer behavior into business insights.
• Define KPIs, success metrics, and measurement frameworks that tie platform usage to business outcomes.
• Guide marketing and product teams in operationalizing insights for journey optimization, personalization, and activation.

• Partner with AEP, RTCDP, and AJO teams to ensure analytics alignment with upstream event design and downstream activation.
• Facilitate working sessions with stakeholders to refine requirements and translate business needs into analytics deliverables.
• Support governance, QA, data validation, and ongoing analytics operations.

• Deep hands-on experience with Adobe Customer Journey Analytics (CJA).
• Working knowledge of Adobe Experience Platform (AEP), Real-Time CDP (RTCDP), and familiarity with AJO journey datasets is preferred.

• Strong experience with:
  • Schema mapping, data modeling, and event normalization
  • Identity alignment and cross-dataset stitching
  • Calculated metrics, components, and CJA data view configuration
  • AEP Query Service and Data Distiller for dataset preparation

• Ability to analyze and interpret cross-channel journey behavior and translate technical findings into business-ready insights.
• Experience defining KPI frameworks and enabling measurement strategies for enterprise programs.

• Strong communication skills with the ability to explain technical concepts to non-technical teams.
• High attention to detail and a passion for accuracy in analytics and data integrity.
• Experience working in large-scale, multi-solution Adobe programs is a plus.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.