Overview 

The Microsoft Dynamics Specialist supports the ongoing technical alignment of Microsoft Dynamics within an enterprise marketing and analytics ecosystem. This role focuses on ensuring CRM structures, workflows, and integrations operate reliably and consistently within established standards, supporting analytics, activation, and operational reporting. 
  

What You’ll Do 

• Contribute to the stable operation and alignment of Microsoft Dynamics within the broader enterprise platform ecosystem 

• Partner with platform and integration teams to support consistent use of CRM structures and workflows 

• Contribute to CRM governance through lifecycle definitions, usage standards, and operational documentation 

• Support alignment of pipeline stages and operational workflows to established business processes 

• Collaborate with analytics and activation teams to ensure CRM outputs are reliable for reporting, segmentation, and journey orchestration 

• Partner with integration teams to review mappings, data flows, and signal availability across systems 

• Provide technical input and guidance on appropriate use of Microsoft Dynamics capabilities within existing patterns 

What You Bring 

• Experience working with Microsoft Dynamics 365 in enterprise, production environments 

• Understanding of CRM lifecycles, pipeline concepts, and operational workflows 

• Experience supporting integrations between Dynamics and: 

• Analytics and reporting platforms 

• Marketing automation or journey orchestration tools 

• Other enterprise systems 

• Familiarity with governance practices, documentation, and operational standards 

• Ability to work effectively across technical, analytics, and marketing teams 

Nice to Have 

• Experience supporting B2B or account-based engagement models 

• Exposure to platform operations, release coordination, or change management 

• Familiarity with downstream activation or personalization workflows 

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

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